TERMS AND CONDITIONS OF USE AGREEMENT OF THE WWW.SPAINCONCIERGETRAVEL.COM WEBSITE.
Carefully read the following terms as they define the conditions of access and use of the website.
Effective Date: August 5, 2021
Welcome to www.spainconciergetravel.com (the “Site”). Before using the Site, please read the following Terms and Conditions of Use Agreement (this “Agreement”). www,spainconciergetravel.com is a site owned by AM Stop Bilbao SL, a fully licensed and insured tour operator company based in Bilbao, Spain. (License Number CIE: 2189) ..
If you are booking a tour or service from one of our partner hotels, please note that this is an independent site from that of the hotel and neither your hotel reservation nor their booking policies apply to this site. All services and tours offered on this site are fully operated by AM Stop Bilbao SL under their brand Spain Collection.
All direct online reservations can only be made and paid with a valid credit card (all major credit cards are accepted, please confirm at check-out if yours is one of them). All online bookings are processed using a reservation system provided by the third-party company Fareharbor. Fareharbor uses a secure and encrypted system and therefore AM Stop Bilbao SL / SPAIN COLLECTION does not store or keep any of your credit card information on record. Your credit card will be charged immediately when making the reservation. On your credit card statement, it will show as AM STOP BILBAO or SPAIN COLLECTION.
Payments for Bookings or experiences arranged directly by our booking department via e-mail/online form or by phone will be processed through any of our secure payment platforms and a specific payment link will be sent to you to finalize the payment process. (we use Flywire Inc. and/or Global Caixa Payments services).
IMPORTANT NOTICE: Spain Collection is an independently owned, fully licensed Tour Operator based in Spain that partners with Hotel ARTS Barcelona to offer premium services to their clients. All services booked/provided by Spain Collection are not connected with your hotel reservation or any other services booked directly by you with the Hotel Arts (accommodation, restaurant, transfers, etc). Our terms and conditions or our cancellation policies are also our own and not the ones of Hotel Arts (i.e. canceling your room reservation at the hotel Arts, will not cancel any services booked with us and we would need to be notified directly and our own cancellation policies would apply in this case and not that of the hotel Arts)
Spain Collection offers a wide array of bespoke private tours. Due to the level of personalization and complexity of these services and tours, please check the cancelation policy for each case.
Each service offered through our site has different cancelation conditions and as we understand that cancellations may take place, we have a flexible cancellation policy. Kindly inform us as soon as possible if your plans do change, as we try to give notice as well to our vendors and suppliers.
Public Tours will have free cancellations up to 72 hours before your tour or service starts.
All cancellations and/or date changes must be communicated by email at firstname.lastname@example.org no less than 24 hours in advance of the tour to receive a refund. For timestamp purposes, we will observe Central European Time + 1 (Madrid)
Cancellations with less than 72 hours or no-shows will be deemed as non-refundable.
No refunds or rebookings are available once a tour/service has already commenced.
For our regular private tours on the web www.spainconciergtravel.com the following standard cancellation policy will apply:
No cancelation penalty will apply if canceled within more than 72 hours of the first service* (see note below regarding entrance fees to museums/monuments).
Any cancelation within less than 72 hrs. of the 1st service will be subject to a 100 % penalty and no refund will apply.
* Important note on tickets and entrance fees: Our tours and services are subject sometimes to monuments and museums’ availability. Your tour will only be confirmed once tickets are booked and secured.
Also note that such tickets for museums and monuments are scarce at times, and they need to be booked and purchased in advance, thus such cost is always non-refundable. Should you need to cancel your tour/service, ask us about the non-refundable portion beforehand at email@example.com
In the eventuality that we could not find tickets for your selected tour/experience, we reserve the right to offer alternative hours or dates. Should you not want to pursue the alternative options, you could cancel without penalty.
Spain Collection offers a wide array of bespoke private tours. Due to the level of personalization and complexity of these services and tours, please check the cancelation policy for each case by email at firstname.lastname@example.org
Weather Conditions & Force Majeure
Tours run regardless of weather conditions. If a tour is jeopardized or impossible due to force majeure, weather events, political unrest, or strikes, tours can be canceled without notice if the Company considers it necessary.
Minimum Number of Participants
Some tours and activities require a minimum number of participants. Should the minimum number (as per tour description) was not reached, we will try to offer alternative options or a refund if such alternatives are not to your liking. No further compensation claims will apply in any case.
No Show Policy
Late arrivals and no-shows are non-refundable in any case.
We strongly recommend that you purchase a travel insurance plan during your travels and additional cancellation coverage is also highly suggested. The Company is not liable for loss associated with any unforeseen event and all claims must be processed through the guest’s insurance company (and not the Company).
All information, content, services, and software displayed on, transmitted through, or used in connection with the Site including, for example, and without limitation, text, photographs, images, illustrations, audio clips, video, Html, source, and object code, trademarks, logos, and the like (collectively, the “Content”), as well as its selection and arrangement, is owned by the Company, and/or the Company’s affiliated entities, licensors and/or suppliers. You may use the Content online only, and solely for your personal, non-commercial use. If you operate a website and wish to link to the Site, you may do so upon written notice to the Company, provided you agree to immediately cease such link upon request from the Site. No other use is permitted without prior written permission of the Site. The permitted use described in this paragraph is contingent on your compliance at all times with this Agreement.
You may not, without the prior, written approval of the Company: (i) republish any portion of the Content on any Internet, Intranet or extranet site or incorporate the Content in any database, compilation, archive, or cache, (ii) distribute any Content to others, whether or not for payment or other consideration, (iii) modify, copy, frame, cache, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content, or (iv) scrape or otherwise copy our Content without permission. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Site, not to insert any code or product or manipulate the content of the Site in any way that affects the user’s experience, and not to use any data mining, data gathering or extraction method.
Requests to use Content for any purpose other than as permitted in this Agreement should be directed to email@example.com
Infringement Complaints – The Site respects the intellectual property of others. If you believe your rights have been infringed and/or are aware of any infringing material on the Site, please contact us at firstname.lastname@example.org
User-Provided Information and Content
By providing information to, communicating with, and/or placing material on the Site (collectively, “User-Provided Content”), you represent and warrant that you, in consideration of being allowed to use the Site, irrevocably and unconditionally grant, transfer and assign all right, title and interest in and to the User-Provided Content to the Company, its affiliates and related entities, including the Site. You represent and warrant that, as a result of this grant, transfer, and assignment, you will retain no ownership rights in and to the User-Provided Content whatsoever. You acknowledge and agree that all rights in this paragraph are granted without the need for additional compensation of any sort to you and that you are waiving any claim against the Company, the Site, and the affiliates of the foregoing, arising directly or indirectly out of the User-Provided Content.
Without limiting the other provisions of this Agreement in any way, you represent, warrant, acknowledge, and agree that: (i) the Company solely owns all Content and User-Provided Content and retains the unfettered right to modify any portion of the Site; and (ii) the Company will, in its sole discretion, be constantly making changes to the Site by modifying, adding or eliminating features, functions, and abilities.
Transactions and e-commerce on our site
During your visit to the Site, you may elect to engage in a transaction involving the purchase of a product or a service. To serve you most efficiently, credit card transactions and order fulfillment may be handled by a third-party processing agent, bank, or distribution institution. All transactions are processed through a highly secure and encrypted system. While in most cases transactions are completed without difficulty, there is no such thing as “perfect security” on the Internet or offline. If you’re concerned about online credit card safety, in most cases a telephone number will be made available so you can call us and place your order by phone. The Company and the Site cannot take responsibility for the success or security of transactions undertaken or processed by third parties.
On occasion, a product or service may not be available at the time or the price as it appears or is promoted. In such event, or the event a product is listed at an incorrect price or with incorrect information due to typographical error, technical error, error in the date or length of publication, or error in pricing or product information received from our advertisers or suppliers, you agree that the Company and the Site are not responsible for such errors or discrepancies.
General disclaimer and limitation of liability
While the Company and the site use reasonable efforts to include accurate and up-to-date information, we make no warranties or representations as to the accuracy of the content and assume no liability or responsibility for any error or omission in the content. the company and the site do not represent or warrant that use of any content will not inadvertently infringe the rights of third parties. the company and the site have no responsibility for the actions of third parties or the content provided or posted by others.
Use of the site is at your own risk. All content is provided “as is” and “as available.” neither the company, the site, nor any of their affiliates or related companies, nor any of the past, present, or future employees, officers, agents, content providers, or licensors of any of them, makes any representation or warranty of any kind regarding the site, the content, any advertising material, information, products or services available on or through the site, and/or the results that may be obtained from the use of the site or such content or services. All express or implied warranties, including without limitation warranties of merchantability and fitness for a particular purpose, warranties against infringement, and warranties that the site will meet your requirements, be uninterrupted, timely, secure, or error-free, are specifically disclaimed. the company, the site, and the affiliates of the foregoing are not responsible or liable for content posted by third parties, actions of any third party, or for any damage to, or virus that may infect, your computer equipment or other property.
In no event shall the company or the site, including their affiliates, employees, officers, agents, content providers, and licensors, be liable for any indirect, consequential, special, incidental, or punitive damages including, without limitation, damages related to unauthorized access to or alteration of your transmissions or data, the content of the site, or any errors or omissions in the content, even if advised of the possibility of such damages. In no event shall the company, the site, or their affiliates, employees, officers, agents, content providers, or licensors be liable for any amount for direct damages in excess of $100.
You agree to indemnify, defend and hold harmless, the company and the site, each of their parent and affiliated companies, and each of their respective partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, and agents, from any and all claims (including, but not limited to, claims for defamation, trade disparagement, privacy, and intellectual property infringement) and damages (including attorneys’ fees and court costs) arising from or relating to any allegation regarding (1) your use of the site; (2) the company or the site’s use of any content or information you provide, as long as such use is not inconsistent with this agreement; (3) information or material posted or transmitted through your membership account, even if not posted by you; (4) your participation in any of the food and cultural walking tours offered through the site; and (5) any violation of this agreement by you.
Waiver and Release of Claims
By virtue of purchasing tickets for and/or participating in any of our tours or services offered by the Company, and in consideration of being allowed to purchase said tickets and for other good and valuable consideration, the receipt, and sufficiency of which is acknowledged, you understand, acknowledge, represent, warrant and agree as follows, with the knowledge that the Company will rely on same:
The Site is controlled, operated, and administered from within Spain (European Union). The Company and the Site make no representation that materials or Content, available through the Site are appropriate or available for use outside of Spain and access to them from territories where their contents are illegal is prohibited. You may not use the Site or export the Content in violation of Spanish export laws and regulations. If you access the Site from a location outside of Spain, you are responsible for compliance with all applicable laws.
Passports, visas, documents
All travelers, without exception (including babies and persons under 18 years of age), shall carry valid documentation, whether a passport or National Identification Document (for those countries where a passport is not required). While Visas are not required to enter Portugal, or Spain from a vast number of countries, please check with your consulate for whether a visa is required to travel to the aforementioned countries from your country of citizenship). AM Stop Bilbao SL / Spain Collection, its owner, agents, or any of our employees cannot be held liable for clients not having proper passports, visas, or other travel documents.
The Company and the Site reserve the right to change this Agreement at any time in its sole discretion and to notify users of any such changes solely by posting such changes. Your continued use of the Site after the posting of any amended agreement shall constitute your agreement to be bound by any such changes.
The Company and the Site may modify, suspend, discontinue or restrict the use of any portion of the Site, including the availability of any portion of the Content at any time, without notice or liability. The Company and the Site may deny access to any person or user at any time for any reason. In addition, The Company and the Site may at any time transfer rights and obligations under this Agreement to any affiliate, subsidiary or business unit, or any of their affiliated companies or divisions, or any entity that acquires the Company, the Site, or any of their assets.
This Agreement is subject to the stipulations of the Real Decreto Legislativo 1/2007, 16th November, of Spanish Law, adapting the texts of the Ley General para la Defensa de Los Consumidores y Usuarios (Consumer Protection Act) and other complementary laws.
You agree no claim may be brought as a class action. If for any reason any provision of this Agreement is found unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected in that provision, and the remainder of this Agreement shall continue in full force and effect. Any failure of the Company or the Site to enforce or exercise any provision of this Agreement or related right shall not constitute a waiver of that right or provision. The section titles used in this Agreement are purely for convenience and carry with them no legal or contractual effect. In the event of termination of this Agreement for any reason, you agree the following provisions will survive: the provisions regarding limitations on your use of Content, the license(s) you have granted to the Site, and all other provisions for which survival is equitable or appropriate.
To contact the Company: AM STOP BILBAO SL / SPAIN COLLECTION. Mailing address Calle Rodríguez Arias 6 – 6º. 48008 – BILBAO (SPAIN)