Terms & Conditions

TERMS AND CONDITIONS AM STOP BILBAO S.L. (dba SPAIN COLLECTION)

Carefully read the following terms as they define the conditions for bookings of all services provided by AM Stop Bilbao SL (dba Spain Collection)
Effective Date: January 1^st, 2022

Spain Collection is a brand legally registered and owned by AM Stop Bilbao S.L.

Please note that all services are offered by AM Stop Bilbao SL under their brand Spain Collection and by making payments for your initial deposit (or any subsequent payment) toward your trip cost, you confirm your acceptance of the following terms & conditions.

Your use of our services is the confirmation that you have read and accepted these terms & conditions. We kindly suggest you print a copy of this Agreement for your records.

These terms and conditions may change at any time without notice and it is therefore very important that you read the latest version, which can be found on this page, before your trip.

AM Stop Bilbao / Spain Collection is a fully licensed and insured tour operator company based in Bilbao, Spain, complying with all legal requirements for travel agencies in Spain under License Number CIE: 2189 and with TAX ID: B-48985428

Reservation Terms

AM Stop Bilbao / Spain Collection, acts only as the intermediary of all suppliers of accommodation, transport, tour guides, tour providers, attractions and activities and not as principal. These suppliers are independently owned and operated. You acknowledge and agree that we are not responsible for any loss, damage, delay, inconvenience or injury to you as a result of any act or omission of these suppliers, their employees, agents, servants, or representatives.

Services provided by these third-party suppliers and vendors are subject to the terms and laws applicable where these services are provided. AM Stop Bilbao / Spain Collection will not be liable for actual provisions of the arrangements and services provided by these suppliers, and their liability is also limited by their own terms and conditions, rates, vouchers, etc.

All reservations can only be paid via international wire or credit card through our secure partner’s platform Flywire (Please note that only American Express, Visa and Master Card are accepted). AM Stop Bilbao SL / SPAIN COLLECTION does not store or keep any of your credit card information on record. Your credit card will be charged for the services requested and on your credit card statement, it will show as AM STOP BILBAO or SPAIN COLLECTION.

We require all international bank transfers to us to be made following OUR instructions. Please note that the payer or sender of the payment will be responsible for all of the payment transaction fees so that, we are able to receive all the invoiced payments in full.

The final Total Payment for services is due 45 days prior to the first service upon arrival.

If bookings are made within more than 45 days of the first service, a 30% deposit is required in order to start any bookings or secure any services or accommodations.

AM Stop / Spain Collection will not hold any booking on your behalf, before any payment for deposits or full payments is received. Until that moment, all quotes are merely informative and all services will be subject to availability at the time of payment reception. AM Stop Bilbao / Spain Collection will not proceed with any bookings for tours or services until the such deposit (or full payment if applicable) has been received, and therefore any final prices can not be guaranteed until the services for your customized proposal are booked and secured. Services will be booked in the firm only once the quote is accepted and the deposit/final payment is received and charged.

Our proposal pricing is reflected always in €uros and is based on double occupancy except where indicated. Although not expected, such prices may be modified due to unexpected significant external factors not forecasted at the time of quote due to fluctuations in hotel accommodations, transportation costs (e.g., fuel); Government action, such as increases in taxes or VAT, etc. Any modifications to our proposal of customized itineraries, including dates or number of people traveling, will require revising our proposal

When accommodations are booked through AM Stop Bilbao / Spain Collection, please note that upgrades at hotels, early check-ins, or late check-outs are always subject to availability and at each hotel’s discretion. Eventually, they may also charge an extra cost to be paid directly at hotels by the clients.

We also inform you that as a tour operator, most of our hotel reservations are based on negotiated special rates, and therefore are not compatible with any loyalty programs.

STANDARD CANCELLATION POLICY INFORMATION

AM Stop Bilbao / Spain Collection offers a wide array of bespoke private tours and therefore, each service or customized itinerary may have different cancelation conditions.

As we understand that cancellations may take place, we have a flexible cancellation policy. Kindly inform us as soon as possible if your plans do change, as we try to give notice as well to our vendors and suppliers.

Our Standard Cancelation policy that governs all itineraries/services is the following:

• A 300 € non-refundable planning fee will apply to all cancelations.
• No additional cancelation penalty will apply if the tour is canceled within more than 45 days of the first service * (see exceptions below for entrance fees, museum tickets, special events, etc)
• A 25% Cancelation penalty of the total amount will apply for any cancelation between 45 days and 30 days prior to arrival.
• A 50% Cancelation penalty of the total amount will apply for any cancelation between 29 days and 15 days prior to arrival.
• Any cancelation within less than 15 days of arrival will be subject to a 100% penalty of the total amount and no refund will apply.
• No-shows are non-refundable in any case.
• VAT is included in the price according to the Special Tax Regulations for Travel Agencies in Spain.

 

* Some services such as (but not limited to) train tickets, admission fees for monuments/museums, deposits for restaurant reservations, tickets for football matches or shows, wineries, etc. are subject to a 100% penalty from the moment they are confirmed and/or issued, and will therefore not be refundable in any case.

All cancelations must be received in writing at travel@spaincollection.com or any of our valid agents’ email addresses.

Due to the level of personalization and complexity of some services and tours, attendance to special festivities (i.e. San Fermin feast in Pamplona or Easter week in Seville), etc, the standard cancelation policy may vary for some of our customized itineraries, please check and read the notes of the cancelation policy for your specific customized itinerary in each case.

Travel documents

It is the client’s sole responsibility to ensure that they have a valid passport and/or visa (if applicable) and that you meet all necessary entry requirements of the country or countries you will be visiting, as well as those for your return home. These requirements vary by country and nationality and may be subject to change without notice. Check with the appropriate embassy(ies)/consulate(s) in your country of residence, and/or your airlines, for official confirmation of these.

All travelers, without exception (including babies and persons under 18 years of age), shall carry valid documentation, whether a passport or National Identification Document (for those countries where a passport is not required). While Visas are not required to enter Portugal, or Spain from a vast number of countries, please check with your consulate for whether a visa is required to travel to the aforementioned countries from your country of citizenship. AM Stop Bilbao SL / Spain Collection, its owner, agents, or any of our employees cannot be held liable for clients not having proper passports, visas, or other travel documents in order.

It is also the client’s responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and it is your responsibility to safeguard these at all times, we are not responsible for any loss, theft or damage to your travel documents.

We are not responsible for delays, changes or costs of any kind due to incomplete, expired, or inaccurate travel documentation or insurance.

The traveler must obtain the necessary documentation to make the trip. All damages that may arise from the lack of this documentation will be your responsibility, and in particular, the expenses produced by the interruption of the trip and its eventual repatriation.

Force Majeure

Except where otherwise stated in these terms and conditions, neither we nor our suppliers are liable for any loss, damage, compensation, cancellation or expense you may suffer or incur if we are unable to perform our contractual obligations as a result of any event of ‘force majeure’.

In these terms and conditions ‘force majeure’ means any event which we or our supplier could not, even with all due care, foresee or avoid. Such events include but are not limited to: war or threat of war, civil strife, terrorist activity, industrial dispute, strikes, natural or man-made disaster, fire, adverse weather conditions, epidemic or pandemic, closures of borders, seaports and airports, or any other similar events beyond our or our suppliers’ control.

If you or your clients are unable to travel due to a force majeure situation (eg either Spain or Portugal being closed to visitors) then we would not apply our standard cancellation policy but rather provide eventual credit* for a rescheduled trip.

*Credit would not include any costs for non-refundable items on the trip, which may include domestic flights, high-speed train tickets, pre-purchased admission tickets for monuments, and others, and these amounts would be deducted from the credit offered.

Insurance

We strongly recommend that you purchase a comprehensive and adequate travel insurance plan during your travels. Make sure all your party members traveling with you are covered under the same policy too. The inclusion of additional cancellation coverage is also highly recommended.

Am Stop Bilbao / Spain Collection is not responsible for delays, changes or costs of any kind due to incomplete, expired or inaccurate travel documentation or insurance and we are not liable for loss associated with any unforeseen event. Please note that all claims must be processed through the traveler’s insurance company.

General disclaimers, health information, and limitation of liability

By sending us the Deposit or the full payment when applicable, you confirm to us that neither you nor to your knowledge anyone that would be traveling with you, has any condition or disability, physical or other, that would make traveling unsafe for you or other travelers. You should take up-to-date health advice about the health precautions you will need to take prior to the commencement of your trip.

The cost of trips and services offered by AM Stop Bilbao / Spain Collection are based on travelers agreeing to these terms and conditions.

As we are acting solely as an intermediary, you release us and our employees, agents and suppliers from all liability for economic loss and physical or mental injury, illness, direct or indirect, arising in connection with the trip, including, without limitation, permanent disability and death; any emotional distress; any loss of services, financial support, aid, consortium or companionship; and any damage to or loss of property—in each case even if caused in whole or in part by the conduct, including our negligence, except where such loss, injury or damage is caused by reckless or fraudulent conduct on our part. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

Please note that we do not accept liability for:

• events outside our reasonable control;
• acts or omissions of suppliers and third-party service providers.
• any loss, damage, compensation or expense if there has been no default or neglect by us;
• any special, indirect or consequential loss, including loss of profit or business loss (direct or indirect);
• any damage, loss, compensation, or expense which you have suffered or incurred where, on the basis of the information you gave to us, we could not have foreseen you would suffer or incur;
• any services which do not form part of our Agreement; for example, any additional services or facilities which your supplier or hotel agrees to provide for you.

If we were liable to you, we limit the maximum amount we may have to pay you for any claims you may make against us. This maximum amount is limited to the full cost of your trip.

You agree that you are responsible for all losses, damages or claims that arise in connection with the trip as a result of any misconduct of you or any members of your party. If any claims are made against us as a result of your acts or omissions, or those of any members of your party, you shall hold us harmless and if any money is claimed against us, indemnify us for such sums including any penalty or interest.

You should notify any complaint to our office as soon as possible and in writing by sending an email with details of your complaint to travel@spaincollection.com. We shall use all reasonable efforts to rectify the complaint as quickly as possible. If the problem cannot be resolved during the trip period, you should contact us in writing within 14 days of returning from the trip.

SOLVENCY & LIABILITY

AM Stop Bilbao S.L. is a privately held company. Each trip payment we receive is deposited exclusively into that client’s trip fund and these monies are never used for alternative purposes. Certificates of solvency and liability insurance are available upon request. AON Insurance company hereby certifies having signed insurance contract nos. N-4.972.428-P and N-4.956.720-B with effective date 01/01/2023 and expiration date 01/01/2024 with AM Stop Bilbao SL Tax I.D. B-48985428 for Tour Operator License CIE 2189. The aggregate limit of liability established in the contracts is: € 2.000.000

Law & Jurisdiction

This Agreement is subject to the stipulations of the Real Decreto Legislativo 1/2007, 16th November, of Spanish Law, adapting the texts of “the Ley General para la Defensa de Los Consumidores y Usuarios” (Consumer Protection Act) and other complementary laws.

These terms and conditions and all matters arising therefrom are subject to Spanish Law and to the exclusive jurisdiction of the Spanish courts.

To contact the Company:

by mail:

AM STOP BILBAO SL / SPAIN COLLECTION.

Address: Txorrokopunta Ibilbidea 2, Bajo F

48360 – Mundaka (Vizcaya)

Spain

by e-mail:

travel@spaincollection.com